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Frequently Asked Questions

Quick answers to the most common questions we're frequently asked

Brand, Product & Trust

  • Q: What is Aura Forged?

    • A: Aura Forged is a Singapore-based custom forged wheel brand. For Philippine customers, every set is made to order around the vehicle, preferred design, finish, fitment, brake clearance and load requirements.

  • Q: Are Aura Forged wheels ready-made or in stock?

    • A: No. Aura Forged wheels are custom made to order. This allows us to engineer the width, offset, center bore, brake clearance and load specification for the exact vehicle instead of relying on a generic off-the-shelf fitment.

  • Q: What material are the wheels made from?

    • A: Our monoblock forged wheels are produced from 6061-T6 forged aluminum, selected for its strength-to-weight characteristics and suitability for high-performance wheel applications.

  • Q: Why choose forged wheels instead of cast wheels?

    • A: Forged wheels use a high-strength forged aluminum blank and can be engineered to remove unnecessary material while retaining the required structural strength. This can reduce wheel mass compared with many cast alternatives, although final weight depends on size, width, design and load rating.

  • Q: How do you ensure the wheels are safe?

    • A: Each wheel is engineered for the intended vehicle application and load requirement, with fitment validation, FEA engineering checks and final quality control before shipment. Relevant engineering or production material can also be provided when available.

  • Q: Where are Aura Forged wheels manufactured?

    • A: Aura Forged is a Singapore-based brand working with selected forging production partners in China. Our focus is on the complete engineering specification, material, fitment, load requirement, manufacturing control and final QC for each project.

  • Q: Do you have actual customer cars and completed wheel photos?

    • A: Yes. We can provide actual customer builds, completed wheel photos, realistic renderings and production or QC references that are relevant to the vehicle or design direction you are considering.

Pricing, Payment & Value

  • Q: Is the quoted wheel price for one wheel or a complete set?

    • A: Standard PH retail pricing is for one complete set of four wheels unless the quotation specifically states otherwise.

  • Q: Does the price include tyres?

    • A: No, unless tyres are specifically itemized in the quotation. The standard Aura quotation covers the forged wheel set and stated inclusions. We can still recommend the correct tyre size and assist with tyre sourcing where available.

  • Q: What are the payment terms?

    • A: Standard PH payment terms are 50% downpayment upon order confirmation and the remaining 50% before shipment. Full payment may also be accepted.

  • Q: Can I pay by credit card?

    • A: Yes, online card payment may be available. Any applicable processing fee will be disclosed before payment based on the current payment channel.

  • Q: Can I get a discount?

    • A: Promotions are subject to current approval. We normally confirm the design, finish, wheel size and freight option first, then check whether any active promotion applies.

  • Q: Why are Aura Forged wheels more expensive than some aftermarket wheels?

    • A: Aura Forged is a custom engineered forged wheel rather than a generic stocked wheel. The price reflects vehicle-specific fitment, brake-clearance engineering, load requirements, custom design and finish, production control, QC, logistics, warranty support and local installation support.

Design, Finish & Customization

  • Q: Can I choose any wheel design?

    • A: You can select from the Aura design library or send us a reference design direction. Custom concepts can be evaluated and adapted into a manufacturable forged wheel design, subject to engineering and structural feasibility.

  • Q: Can you render the wheel on my car before I order?

    • A: Yes. Once you narrow down the preferred design direction, we can prepare a realistic rendering on your vehicle to help you visualize the result before final approval.

  • Q: Can I customize the wheel color or finish?

    • A: Yes. We offer standard colors and premium finishes including brushed, polished and two-tone options. Premium finishes may require an additional top-up.

  • Q: What wheel finish would look best on my car?

    • A: We recommend the finish based on the car color, exterior trim, wheel design and the overall look you want. We can also prepare two or three finish directions to make the decision easier.

  • Q: Can I request a custom finish?

    • A: Yes. Send us the finish reference you want and we will confirm whether it can be reproduced reliably for the selected wheel design.

  • Q: Can I add custom engraving?

    • A: Yes, custom engraving can be discussed for compatible wheel areas and cap designs. Pricing depends on the engraving type and current promotion or quotation.

  • Q: Do you offer floating center caps?

    • A: Yes. Floating caps are available for compatible designs. The current PH reference top-up is PHP 10,000 for four pieces, subject to final availability.

  • Q: Do you offer center-lock style caps?

    • A: Yes. Center-lock style caps are available for compatible wheel designs. The current PH reference top-up is PHP 15,000 for four pieces. On a normal multi-lug vehicle, this is a center-lock style cover and does not convert the car to a true motorsport center-lock hub system.

  • Q: Can the center cap use my vehicle brand logo?

    • A: OEM-style cap options can be discussed depending on cap compatibility, artwork and availability. We confirm the specific cap solution before production.

Fitment, Tyres, Suspension & Brakes

  • Q: Can you make the wheels flush with the fender?

    • A: Yes. Safe flush fitment is one of our core custom-fitment goals. We calculate the wheel width and offset around the exact vehicle, tyre size, suspension height and brake package.

  • Q: Will the wheels rub?

    • A: Our goal is a no-rub daily fitment based on the vehicle condition and specifications provided to us. Suspension height, tyre size, alignment, load and later vehicle modifications can affect final clearance.

  • Q: Will the wheels poke outside the fender?

    • A: We can engineer the setup toward a conservative or safe-flush stance. The exact width and offset are selected to manage outer fender position while maintaining sufficient inner suspension and brake clearance.

  • Q: Can I reuse my stock tyres?

    • A: Often yes, provided the tyre size, load rating and approved rim-width range are compatible with the new wheel width. We confirm your exact tyre specification before finalizing the wheel.

  • Q: Should I use a square or staggered setup?

    • A: It depends on the vehicle platform, drivetrain and intended look. We preserve the OEM tyre strategy where appropriate and make sure the front-to-rear rolling diameter remains suitable, especially for AWD and EV applications.

  • Q: Can I go wider than stock?

    • A: Yes, when the vehicle has sufficient inner and outer clearance. Width and offset must be engineered together because a wider wheel changes both suspension-side clearance and fender position.

  • Q: Can I go to a larger wheel diameter?

    • A: Yes, provided the tyre size is adjusted appropriately to maintain a suitable overall rolling diameter and the wheel has adequate load rating and brake clearance. We will also consider ride comfort and road conditions.

  • Q: Can you make the wheel more concave?

    • A: Yes, where the vehicle geometry and brake package allow it. Concavity depends on the wheel design, width, offset and caliper clearance. We maximize concavity within the safe fitment and brake-clearance envelope.

  • Q: Will the wheels clear my big brake kit?

    • A: We can engineer BBK clearance before production. Please provide the brake brand and model, rotor diameter, caliper dimensions or the manufacturer's brake template so we can verify spoke and barrel clearance.

  • Q: Do I need spacers?

    • A: Our preferred approach is to engineer the correct width, offset and brake clearance without spacers. Custom forged wheels allow us to build the fitment around the vehicle instead of using spacers to correct a generic wheel.

  • Q: Can you make dual-PCD wheels so I can transfer them to another car?

    • A: We do not normally recommend dual-PCD custom wheels. A vehicle-specific PCD, center bore, offset and load specification provides a cleaner and more technically correct fitment.

  • Q: What information do you need to recommend the correct fitment?

    • A: We need the vehicle make, model, year and variant; preferred wheel diameter; current tyre size; whether you will reuse the tyres; stock or lowered suspension; stock brakes or BBK; and your preferred stance such as conservative, safe flush or aggressive.

  • Q: Will larger wheels affect ride comfort?

    • A: Usually yes. A larger wheel normally uses a lower-profile tyre to keep overall rolling diameter close to stock, which can reduce tyre-sidewall cushioning. We can recommend a setup that balances appearance, comfort and performance.

  • Q: Are forged wheels suitable for EVs?

    • A: Yes. Forged wheels can be engineered for the higher vehicle and axle loads common on EVs while reducing unnecessary wheel mass. Exact weight and any efficiency benefit depend on the final design and specification.

  • Q: Will the wheels work with TPMS?

    • A: Yes, provided the correct sensor type is used. We can plan for transfer of the original TPMS sensors or installation of compatible replacement sensors depending on the vehicle.

  • Q: Can you build the wheel around my stock center bore?

    • A: Yes. The center bore is custom specified for the vehicle application, which helps provide correct hub fitment without relying on generic oversized bores.

  • Q: Can you make the wheels for a lowered car or coilover setup?

    • A: Yes. Please tell us the current ride height, suspension type and any alignment changes. Lowered cars require extra attention to fender, liner, suspension and tyre clearance.

  • Q: What if I plan to install a BBK or lower the car later?

    • A: Tell us before the wheel specification is finalized. Future brake or suspension changes can alter clearance, so it is better to engineer the wheel around the intended final setup.

Ordering, Production & Lead Time

  • Q: What is the Aura Forged ordering process?

    • A: The usual process is: choose the design, confirm the finish, finalize the fitment specifications, confirm payment, approve the final rendering and engineering, proceed to production, receive completed-wheel photos and QC updates, then packing and shipping.

  • Q: When does production start?

    • A: Production begins after the design, finish and fitment specifications are approved and the required downpayment or payment has been received according to the quotation.

  • Q: How long does a monoblock order take for the Philippines?

    • A: Current PH guidance is approximately 6-8 weeks by sea freight or approximately 4-5 weeks by air freight, subject to final approval timing, production load and logistics.

  • Q: How long does a 2-piece order take for the Philippines?

    • A: Current PH guidance is approximately 10-11 weeks by sea freight or approximately 7-8 weeks by air freight, subject to final approval timing, production load and logistics.

  • Q: When does the lead time start counting?

    • A: The ETA is based on the order and approval milestones stated in the quotation. In practice, the design, finish, specifications and final rendering must be approved and the required payment received before production can proceed.

  • Q: Will I receive updates while my wheels are being made?

    • A: Yes. We keep customers updated through the key stages, including final specification approval, production progress when available, completed-wheel photos, final QC, packing and shipment.

  • Q: Can I change the finish or specifications after approval?

    • A: Changes after approval may affect price, production timing and feasibility. Once machining or finishing has started, some changes may no longer be possible.

  • Q: Can I cancel after ordering?

    • A: Because each set is custom made for the customer, cancellation becomes restricted once engineering or production has started. The final quotation and order terms will govern any cancellation or refund request.

Shipping, Philippines Showroom & Installation

  • Q: Do you ship directly to the Philippines?

    • A: Yes. Philippine orders can be shipped door-to-door by sea or air depending on the freight option selected in the quotation.

  • Q: Are duties and taxes included?

    • A: Our PH quotations are structured with door-to-door logistics and the applicable duty or tax treatment stated in the quotation. The final quotation should always be used as the controlling reference for inclusions.

  • Q: Will I be charged an additional tax when the wheels arrive?

    • A: For a properly quoted door-to-door PH order, charges should follow the inclusions written in your quotation. We do not rely on informal tax promises; the quotation clearly states the agreed logistics and inclusions.

  • Q: Where is the Aura Forged Philippines showroom?

  • Q: Can I visit the showroom before ordering?

    • A: Yes. You can visit the PH partner showroom to view available Aura wheel samples and discuss design and fitment in person. We require prior coordination for your visit so the appropriate team member is available.

  • Q: Who can assist me at the Philippines showroom?

    • A: The local partner team can assist with viewing and installation, and Angelo Magtoto can assist as an Aura brand ambassador for local consultations. Aura's core team handles the engineering, order coordination, production updates and warranty support.

  • Q: Is installation included?

    • A: For qualifying PH Aura wheel orders, installation and wheel balancing are provided free at partner service centers depending on your location. Please coordinate the installation schedule in advance.

  • Q: Can I have the wheels installed at another shop?

    • A: Yes. We recommend using a reputable installer who follows proper hub fitment, TPMS handling and torque procedures. Improper installation or unauthorized modification can affect safety and warranty coverage.

Warranty & After-Sales

  • Q: What warranty do Aura Forged wheels have?

    • A: Aura Forged currently provides a lifetime structural warranty to the first owner for covered manufacturing or structural defects, subject to the written warranty terms supplied with the order.

  • Q: What is not normally covered by the structural warranty?

    • A: Damage from curb strikes, pothole impact, collision, improper installation, incorrect torque, misuse, unauthorized modification or use outside the approved fitment is not considered a manufacturing structural defect.

  • Q: What if I damage one wheel?

    • A: Contact Aura with clear photos, the order or wheel details and information about what happened. We will assess the issue and advise whether it is warranty-related and what repair or replacement options are available.

  • Q: Can a forged wheel still bend or crack?

    • A: Yes. Forged wheels are strong, but no wheel is indestructible. Severe pothole impact, collision or misuse can damage any wheel.

  • Q: What if I change my suspension, tyre size or brakes after installation?

    • A: Please contact us for another fitment check. Lowering, coilovers, alignment changes, wider tyres or BBK upgrades can change wheel, tyre and brake clearance. Click here to contact us.

Common Customer Concerns

  • Q: I only want to know the price. Why do you need my vehicle details?

    • A: We can give you the starting price immediately, but the exact wheel specification is custom engineered for your car. The vehicle year, model, tyres, suspension and brakes allow us to confirm the correct width, offset and clearance before quoting properly.

  • Q: Why do I have to wait when other brands have wheels in stock?

    • A: Aura wheels are made specifically for the vehicle rather than pulled from generic inventory. The lead time covers custom engineering, machining, finishing, QC and delivery so the final set is built around your exact application.

  • Q: I found another forged wheel that is cheaper. Why should I choose Aura?

    • A: The proper comparison is not only the wheel material. Aura includes vehicle-specific fitment engineering, brake-clearance work, load specification, custom finish and design options, production control, final QC, logistics, warranty support and local installation support.

  • Q: I am worried the offset might be wrong.

    • A: We do not guess the offset. We verify the exact vehicle, tyre, suspension and brake setup first, then engineer the width and offset around the stance and clearances required for your car.

  • Q: I do not want rubbing or the wheel sticking outside the fender.

    • A: We can target a safe-flush daily setup. We verify the tyre size, suspension and brake package first, then choose the width and offset to balance fender alignment with inner clearance.

  • Q: I do not know which wheel design to choose.

  • A: We can shortlist two or three designs based on your vehicle, car color and preferred style so you do not have to choose from the entire wheel library at once.

  • Q: I want the deepest concavity possible.

    • A: We can maximize concavity within the safe fitment and brake-clearance limits. Final depth depends on the wheel width, offset, spoke profile and caliper clearance.

  • Q: Are the wheels made in China?/Where are the wheels made?

    • A: Aura Forged is a Singapore-based brand working with selected certified forging production partners in China. Our value is in the complete engineering specification, material selection, vehicle fitment, load requirements, production control and QC applied to each wheel set.

Get in touch

Have a question about any of our products, proper fitment, or an order you already made? We are here to help.

WhatsApp: +65 9639 0323

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